Due to the nature of our work as a poverty alleviation program for rural remote women, we have a very limited return policy. All of our products are handmade and may vary slightly in shape and color as we work with hundreds of women. We've done our best to fairly represent each item's color, size and finish in our catalog.
Customers are also welcome to view samples at our office upon request prior to order. If your product has a serious defect, we are happy to discuss an exchange with you. Customers must contact us within two weeks of purchase for us to consider exchanges. We do not provide cash refunds.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) and face masks. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at firstname.lastname@example.org